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Frequent questions

Frequent questions

What kind of products can you find in Cuadrostock.com?

Our offer consists of more than 100000 original designs that can be ordered in the form of digital printing on the frame, canvas only in different sizes as detailed in each image.

How is the order placed?

The order can be made quickly and easily through our website www.cuadrostock.com. You have to add the chosen product in the shopping cart and follow the instructions. If you need more detail of the information on the steps to follow you can access "How to place an order?"

What forms of payment do we accept at Cuadrostock.com?

When placing the order in Cuadrostock you have the possibility to choose between the fast and safe ways to make the payment online (Paypal, credit card through Paypal) or pay the total amount by bank transfer from your account directly to our account, The account number is: ES88 2100 1401 7202 0013 6616.

Can I pay cash on delivery?

Only cash on delivery payments are allowed in Spain.

How long does a shipment take?

The placing of the order is counted from the billing date of the item until the shipment of the goods. At the date of placing the order, the transport time must be added.

The deadline for placing the order and delivery is 5 working days as long as the order is canvas or canvas plus frame. The other materials will be delivered within a period of 10 working days.

In the case of the Balearic Islands, Canary Islands, Ceuta and Melilla, please contact us for delivery time and postage.

In the case of international shipments check the delivery time and postage.

 How much are the shipping costs?

Currently the ports are free in Peninsula.

The defective product has arrived. What should I do?

Our products are fragile, so we try that the packaging process is elaborated in detail. The package is packaged according to the rules of recognized courier agencies. Damages during transport rarely occur, however, if you have received any defective product, please contact us. We will try to solve this problem as soon as possible.

How are the materials cleaned?

You can clean the dust with a duster or a cloth of thread without scrubbing on the canvas, NEVER USE ANY CLEANING PRODUCT, the paint is water-based paint and could be run or erased.

The picture I received does not meet my expectations. Can I take advantage of the right of return?

Of course, you always have the right to return the product for 14 calendar days (term that begins to count once the merchandise has been delivered to you). Please, get in touch with us to provide us with the tracking number,

We make an enormous effort to reflect the colors of all our articles in the photographs of the web as adjusted to the reality possible, but due to the adjustments of the computer screens of each user we can not guarantee that this is for reasons beyond our control. .

Browse great content about HTML coding in our blog section. You will find great tips on how to implement user-friendly features in your website.

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