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Return policy

Return Policy

The customer has the right to cancel the order within two weeks (14 calendar days) from the date of receipt of the product purchased, in written form via email: info@cuadrostock.com

In case of cancellation of the order already delivered, the client is obliged to return the merchandise to the address sent by the seller via mail or else he / she is obliged to have the package returned ready for the agency to pick it up.

In the case of canvases in special sizes or in custom colors or own images, NO RETURNS ARE ALLOWED, as it is a personalized product. NUMBER OF COVER COUNTERS, NOR MIRRORS, OR HANGERS SHALL ALSO BE ADMITTED, since we carry them out on request and it is considered as a personalized product.

If you are not sure that you are going to order the right product, we are at your disposal to advise you.

Before ordering large quantities, ask for a unit as a sample to verify that it is the product you need. An order of large quantities is considered a custom-made order and, in this case, Cuadrostock reserves the right to charge the customer the cost of returning large quantities that the product could carry, such as transport, packaging, manufacturing materials and royalties

We guarantee the possibility of canceling the purchase at any time provided that the cancellation is communicated before the order has been made available to the courier company.

Cuadrostock.com reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same conditions in which they were received. In this case, the products will be sent back to the addressee to freight due not corresponding nor the refund.

A refund will be made per order managed individually, not accepting in the same shipment different orders made by the same customer on different dates, a charge will be deducted per order in the case that the return is made through our courier service.

Items that are returned must be returned new, and with all packaging components, bubble paper, cardboard, minifilm plastic to prevent the image from being scratched and the wood as received. Otherwise, the amount will not be reimbursed.

Shipping costs are not reimbursed, nor are the costs of collection management of the courier company in the case that the option of payment of cash on delivery has been chosen, nor the fees charged by the Paypal company, if this has been chosen. option.

All items that are damaged or altered in any way will be returned to the customer without any refund.

We made a huge effort to reflect the colors of all our articles in the photographs of our website, as adjusted to the reality possible but due to the settings of the computer screens of each user we can not guarantee that this is the case.

If the customer is not satisfied with the product received, the total amount of the purchase will be refunded (except for the costs incurred by the shipment and the return process, 10 euros). In case of return of the merchandise, the installments will be made within a period of less than 7 working days from the receipt of the merchandise or from the confirmation of the return (with the tracking number) included and only if it can be tracked sending by internet).

For any incident related to the return of items from our store you can contact the email: info@cuadrostock.com

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